Shipping & Returns

Shipping Policy

BatWallet is committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

Shipping Time

  • Estimated delivery time is 3–7 business days after dispatch, depending on your location.

  • Delivery times may vary due to courier delays or high-demand periods.

Shipping Fees

  • Shipping costs are calculated at checkout and displayed before payment.

Tracking

  • Once your order is shipped, tracking information may be provided where available.

Delays

BatWallet is not responsible for delays caused by couriers, customs, or factors beyond our control, but we will always aim to assist where possible.

Returns & Refund Policy

We want you to be happy with your BatWallet purchase. Please review our returns policy carefully.

Returns

  • Returns are accepted only if the product is defective, damaged, or incorrect upon arrival.

  • Items must be unused and in their original packaging.

Non-Returnable Items

  • Change-of-mind purchases

  • Items damaged due to misuse

  • Items returned after being used

Refunds

  • Approved refunds will be processed back to the original payment method.

  • Refund processing times may vary depending on your payment provider.

Exchanges

  • Exchanges are only offered for defective or incorrect items, subject to availability.

BatWallet reserves the right to decline any return that does not meet the conditions above.